TRYDR operates a peer-to-peer carpooling matching service in Hyderabad. We believe in minimal data collection, maximum transparency, and strict accountability:
- Zero Data Brokerage: We never sell, rent, or trade your personal or commute data to third-party advertisers or data brokers.
- Commute-Specific Purpose: Your route, phone number, and timing are processed solely to match you with compatible daily commuters and facilitate your shared travel.
- Selective Disclosure: Only your verified first name, pickup location, and vehicle details (if you drive) are shared with a mutually confirmed commute partner.
- Complete Control: You may request complete erasure of your data ("Right to be Forgotten") at any time via WhatsApp or email.
2. Definitions & Scope
This Privacy Policy governs the collection, processing, transfer, storage, and erasure of personal data by TRYDR ("we", "us", "our", or "the Platform") through our website (https://trydr.in), official WhatsApp conversational workflows, registration forms, and customer support channels.
For the purposes of this Policy, the following terms have statutory meanings as defined under the Digital Personal Data Protection Act, 2023 ("DPDP Act"):
- "Data Principal" ("User", "You"): The individual to whom the personal data relates — including Drivers offering rides and Riders seeking rides.
- "Data Fiduciary" ("TRYDR"): The entity which alone or in conjunction with other persons determines the purpose and means of processing personal data.
- "Personal Data": Any data about an individual who is identifiable by or in relation to such data.
- "Processing": A wholly or partly automated operation or set of operations performed on digital personal data, including collection, recording, organisation, structuring, storage, retrieval, use, alignment, sharing, or erasure.
3. Categories of Information We Collect
In accordance with the principle of Data Minimisation, TRYDR collects only the digital personal data strictly necessary to establish identity, assess route compatibility, and facilitate peer-to-peer carpools:
| Category | Data Points | Source & Collection Method |
|---|---|---|
| Identity & Contact | Full name, WhatsApp phone number, corporate email address (optional for verified corporate badges). | Directly provided by you via website early access form or initial WhatsApp handshake. |
| Commute Details | Starting locality/neighborhood, destination/workplace hub (e.g., HITEC City, Gachibowli, Financial District), typical departure time, evening return time, and active commuting days. | Directly provided during registration or conversation with our WhatsApp matching concierge. |
| Driver & Vehicle Data (Drivers only) | Vehicle make, model, registration number plate, seating capacity, air conditioning status, and driving licence confirmation. | Provided by vehicle owners offering spare seats for cost-sharing. |
| Communication Logs | Feedback, support inquiries, match confirmation responses, reported disputes, and ratings. | Interactions over WhatsApp chat and customer support emails. |
| Technical Metadata | Browser user-agent, rough IP-derived city location, referring URL, and session analytics. | Collected automatically via standard web server logs when visiting trydr.in (no invasive third-party cross-site trackers). |
4. Lawful Basis & Consent
Under Section 6 of the DPDP Act, 2023, TRYDR processes your personal data on the basis of free, specific, informed, unconditional, and unambiguous consent signified through an affirmative action:
- By ticking the consent checkbox or submitting the registration form on trydr.in; or
- By actively initiating or responding to a carpooling match request through our designated WhatsApp Business channel.
You have the statutory right to withdraw your consent at any time with ease equal to the manner in which consent was given. Withdrawal will not affect the lawfulness of processing undertaken prior to such withdrawal.
5. Purpose of Processing
We process your personal data exclusively for specified, legitimate purposes:
- Algorithmic & Curated Matching: Analyzing origin, destination, and commute schedules to connect you with co-commuters travelling the same route in Hyderabad.
- Trust & Community Verification: Verifying basic identity, vehicle eligibility, and corporate affiliations to foster a safe, accountable community of working professionals.
- Trip Facilitation: Introducing matched commuters via WhatsApp, providing pickup landmark details, and enabling direct peer-to-peer coordination.
- Safety & Incident Resolution: Investigating reported community guideline violations, safety concerns, or vehicle discrepancies.
- Statutory Compliance: Adhering to applicable Indian laws, including court orders, police inquiries, or statutory notices issued by authorized law enforcement agencies under Section 79 of the Information Technology Act, 2000.
6. WhatsApp & Meta Platform Disclosures
TRYDR utilizes WhatsApp (a service operated by Meta Platforms, Inc.) as a conversational interface for commute intake, match recommendations, and notifications. Please note:
- End-to-End Encryption: Communications directly between your personal device and WhatsApp servers are protected by WhatsApp's Signal encryption protocol.
- Platform Data Policy: Your use of WhatsApp is independently subject to WhatsApp's Terms of Service and Privacy Policy. TRYDR is not responsible for Meta's independent processing of network metadata or device identifiers.
- Official TRYDR Contact: TRYDR communicates exclusively via its verified business number (+91 62811 42313). We will never request bank account passwords, debit/credit card CVVs, or UPI PINs.
8. Data Security & Storage
We have implemented technical and organizational measures to safeguard personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction:
- Domestic Storage: In compliance with data sovereignty guidelines, all TRYDR database records and logs are stored securely on encrypted cloud infrastructure hosted in data centers within India.
- Encryption Standards: Data in transit is secured using Transport Layer Security (TLS 1.3 / HTTPS). Data at rest is encrypted using AES-256 standard encryption.
- Access Controls: Access to user commute information is strictly role-gated to authorized personnel on a documented need-to-know basis.
9. Data Retention & Erasure
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with statutory legal obligations (such as dispute resolution or tax records):
- Active Commuters: Data is retained while you actively use the Platform to receive commute matches.
- Inactive Profiles: If you do not interact with TRYDR for a continuous period of twelve (12) months, your profile data is marked for automated purge.
- Immediate Deletion on Request: You may submit an erasure request at any time. Upon receipt, your personal profile will be deleted from our active databases within fifteen (15) business days, except where retention is mandated by law.
10. Your Legal Rights (DPDP Act, 2023)
As a Data Principal under Chapter III of the DPDP Act, 2023, you possess the following enforceable rights:
- Right to Information: The right to obtain a summary of your personal data processed by TRYDR and the identities of data fiduciaries with whom it has been shared.
- Right to Correction & Erasure: The right to correct inaccurate or misleading personal data, complete incomplete records, and erase personal data no longer necessary for the purpose.
- Right to Grievance Redressal: The right to readily available grievance redressal from TRYDR regarding any act or omission respecting our obligations.
- Right to Nominate: The right to nominate an individual who, in the event of death or incapacity, may exercise your data rights.
To exercise any of these rights, send a message to our Grievance Officer via email at grievance@trydr.in or through our WhatsApp support.
11. Age Restrictions (Strictly 18+)
TRYDR is strictly intended for adult working professionals and university students aged eighteen (18) years or older. We do not knowingly collect, process, or solicit personal data from minors under 18 years of age. If we discover that a minor has registered without verifiable adult/guardian consent, their account and data will be permanently deleted immediately.
12. Grievance Redressal & Contact Officer
In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 8 of the DPDP Act, 2023, TRYDR has designated a Grievance Officer:
Grievance Redressal Officer
For privacy concerns, data subject access requests, or regulatory queries, please contact our nodal officer: